Woof on Walls General Policy

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Orders, preview approval, refunds, payments and privacy

 

Last updated 21 September 2026

 

Woof on Walls creates personalised dog portraits from your photographs, supplied as digital artwork and, where available, physical prints. This policy explains what to expect when ordering and how we look after your information.

You will see a watermarked preview before we deliver your finished artwork or send it to print. If you do not love your preview, let us know before approving it and we will give you a full, no quibble refund for that portrait.

About our business

Woof on Walls is a brand and trading name of Apparel Inspired Ltd, a company registered in England and Wales under company number 14901020. Apparel Inspired Ltd is the business you are buying from.

Registered office: Kent Road, Harrogate, North Yorkshire, England, HG1 2NL.
Email: hello@woofonwalls.com
Website: www.woofonwalls.com

 

Orders and photographs

Choose your scene and product option, upload the photographs requested on the product page, and check your order details before paying. Please use clear photographs that show your dog’s face, colouring and markings, and make sure your email and delivery details are correct.

Our portraits are creative interpretations of your dog within your chosen scene. Our design team use digital design tools, including AI assisted image creation, to produce your artwork. They are not hand painted portraits. Poses and small scene details may vary as we adapt the design to your dog, while keeping the style of the product you selected.

If your photographs are unsuitable, we will contact you for alternatives. If we cannot fulfil your order, we will let you know and refund the affected purchase. Your order confirmation records what you have bought; please contact us promptly if anything is incorrect.

 

Prices and secure payment

Prices are shown in pounds sterling unless stated otherwise. Your selected options, any applicable taxes and delivery charges are shown before you pay. Prints, frames and other extras are included only where the product description says so.

We accept major debit and credit cards, including Visa, Mastercard, American Express, UnionPay and JCB, through Wix Payments. Apple Pay and Google Pay are also enabled. Clearpay and Klarna are available where offered at checkout, subject to eligibility and the provider’s terms. Available options can depend on your location, device and order.

Payments are processed securely through Wix Payments on our Wix checkout. Wix uses encrypted connections and maintains PCI DSS Level 1 compliance for its payment environment. Woof on Walls does not store your full card number or card security code. Please never send card details by email.

 

Policy changes and governing law

The terms presented when you order apply to that purchase. We may update this policy for future orders and changes in our service. This policy is governed by the laws of England and Wales, without removing mandatory consumer protections or court rights available where you live. Nothing here limits your statutory rights.

Your preview and our refund promise

Our design team takes care to create artwork you will love. We will send a watermarked preview to the email address supplied with your order, so you can review your portrait before receiving the final digital file or having your print produced.

If you do not like your watermarked preview, email hello@woofonwalls.com with your order number before approving it. We will cancel that portrait and give you a full, no quibble refund, including any associated print and delivery charges paid for the cancelled portrait. You do not need to request changes or explain why it is not right for you.

Our service offers a preview to approve or a refund. Revision rounds, alternative versions and repeated redesigns are not included. This does not limit our responsibility to correct an error or provide a remedy where the order does not meet your legal rights.

The preview is for review only. Please do not print it, publish it, remove its watermark or otherwise use it. If the portrait is refunded, no licence to use that artwork is granted.

 

Approval and cancellations

Please review the whole portrait before approving it, including your dog’s appearance and any personalisation. Approval must be explicit; we will not treat silence as approval. If you have not received your preview, please check your junk folder or contact us.

You may cancel for a full refund before approving your preview, even if design work has started. After approval, our preview refund promise ends and we do not offer refunds for a change of mind, subject to any statutory cancellation rights that still apply.

Personalised physical prints are made specifically for you and are excluded from the usual 14 day change of mind cancellation right. This does not affect your rights if the print is faulty or does not match your order.

Digital files have different cancellation rules. Where we supply your final file during the 14 day cancellation period, we will first ask for your express consent to early supply and acknowledgement that the statutory cancellation right ends when supply begins. Artwork approval alone does not waive that right. If the required consent has not been obtained, any applicable cancellation right remains.

 

Problems after approval

Approval does not remove your rights if a digital file is faulty, a print arrives damaged, or the product does not match the agreed order. Contact us with your order number and details of the problem so we can arrange the appropriate correction, replacement or refund under your statutory rights.

Please report delivery damage as soon as possible, ideally within seven days, and include photographs of the print and packaging if available. This request helps us resolve the issue quickly; it is not a deadline that removes your legal rights. We will explain any return arrangements and cover reasonable return costs where the item is faulty or damaged.

How refunds are paid

Refunds are returned to the original payment method wherever possible. We will initiate refunds under our preview promise without undue delay and within 14 days of your request. Statutory refunds follow the applicable legal timescales. Your bank or payment provider may take additional time to display the credit.

 

Delivery of your artwork

The product page or checkout sets out the available format, estimated turnaround and delivery arrangements. Artwork preparation depends on receiving suitable photographs, and printing follows your approval. Please contact us before ordering if you need your portrait for a particular date.

We will tell you if a delay affects the agreed timetable. If we cannot meet an agreed deadline, we will explain your options, including cancellation and a refund where you are entitled to them.

Approved digital artwork is supplied electronically using the delivery method described with your order. A digital purchase does not include a physical print or frame unless expressly stated. Please download and keep a backup of your final file. If a link does not work or you cannot open the file, contact us for help.

Physical products are delivered to the address on your order. Tell us promptly if an address needs correcting; we will explain what is still possible. If a parcel is missing, contact us so we can investigate with the delivery provider. We remain responsible for resolving delivery problems where the law requires us to do so.

 

Prints and display images

Product descriptions identify the size, material and finish you are buying. Room scenes and framed display photographs illustrate how artwork may look; furniture, frames and accessories are not included unless specified.

Screens, papers and printing methods can produce small colour and brightness differences. Any variation must still be consistent with the product description and acceptable quality. These differences do not excuse a material printing fault or an incorrect product.

If you arrange your own printing, follow the file’s recommended print size and your printer’s specifications. We are responsible for the digital file we supply, while your chosen printer is responsible for its printing service.

 

Using your digital artwork

Once your final artwork has been paid for and supplied, you may use it for personal or commercial purposes, including printing for display, business marketing and promotional use.

You may share the final file with a printer or service provider solely to carry out your permitted use. You may not resell or redistribute the file as standalone artwork, offer it as a downloadable product, sublicense it, or claim that you created it yourself. Any rights we hold in our underlying designs and branding remain with us. This licence does not transfer ownership of those rights or promise exclusivity.

 

Your photographs and permission

You retain any rights you hold in the photographs you upload. Please only send images you own or have permission to use, including permission from the photographer where relevant. Avoid including unrelated people or sensitive personal information.

You give us permission to use your images to create and fulfil your order, including through the service providers involved in that work. We do not sell your photographs, use them for another customer’s commission, or publish your photographs or finished portrait for marketing without your permission. Choosing not to allow promotional use will not affect your order.

If you give permission for promotional use and later change your mind, contact us. We will stop new uses and remove material from channels we control where reasonably possible; already distributed printed materials may not be recoverable.

 

Your information and privacy

Apparel Inspired Ltd, trading as Woof on Walls, is responsible for deciding how your personal information is used. You can contact us about privacy at hello@woofonwalls.com or at our registered office shown above.

We collect information you provide when ordering or contacting us, including your name, email, delivery and billing details, photographs, order details and correspondence. Our website and service providers may also collect technical information such as IP address, browser type and website activity, subject to the cookie choices described below.

We use the information needed to fulfil your contract, prepare artwork, deliver purchases and provide support. We also process information to meet legal and accounting obligations, and for legitimate interests such as preventing fraud, securing the website and resolving disputes, taking account of your rights. Where we rely on consent, you can withdraw it. Without essential order information, we may be unable to fulfil your purchase.

Relevant information is shared with providers supporting our website, uploads, design work, payments, email, printing and delivery. These may include Wix and the image editing or AI services used to create your portrait. We share information needed for their role, and may disclose information when legally required. We do not sell your personal information.

Some providers may process information outside the UK. Where a transfer requires protection under UK data protection law, appropriate safeguards must apply, such as an adequacy decision or approved contractual safeguards. Contact us for information about the providers and safeguards relevant to your order.

We keep information for as long as needed for the purpose it was collected, including order fulfilment, support, accounting and legal claims. Uploaded photographs and working artwork are kept only while needed for the commission and related support or disputes, then deleted through our retention process. Financial records may need to be kept longer to meet legal obligations.

Depending on the circumstances, you can request access, correction, deletion, restriction or transfer of your personal information, or object to certain uses. Some rights have legal exceptions. You can withdraw consent without affecting earlier lawful processing. Contact us to exercise your rights; you can also complain to the Information Commissioner’s Office at ico.org.uk.

 

Emails and cookies

We send order and service emails needed to fulfil your purchase. We send newsletters and promotional emails where you have opted in, and you can unsubscribe at any time. Unsubscribing from marketing does not stop essential messages about an existing order.

Cookies and similar technologies help our website operate, keep your basket working and support security. With your permission, optional analytics or advertising technologies may also measure visits or advertising performance. These technologies can involve personal information and third party providers.

Essential cookies operate where needed to provide the service. We ask for consent before using optional analytics or advertising cookies. You can accept, reject or change optional choices through the website’s cookie controls. Browser settings can also block or remove cookies, although blocking essential cookies may affect the checkout. Details of the cookies in use, their providers, purposes and durations are available through our cookie information and controls.

 

Contact and complaints

For order queries, refunds or complaints, email hello@woofonwalls.com. Include your order number if you have one and explain how we can help. We will review the issue and explain the next steps.