Returns & Revisions Policy
Revisions
We offer unlimited revisions on your artwork draft before printing.
We want you to love it - truly.
Digital Products
Because every portrait is personalised and made to order, digital files are non-refundable once delivered.
Printed Products
Returns are accepted only if the item arrives damaged or incorrect.
If something isn’t right, please email us within 7 days of delivery with photos of the issue, and we’ll put it right immediately.
We print and dispatch using a trusted specialist print partner.
In rare cases where damage occurs in transit, we’ll organise a replacement at no cost to you.
Bespoke Projects
Bespoke commissions involve dedicated design time.
Therefore, refunds are not available once design work has begun - but revisions are included until the artwork is approved.
Order Changes & Cancellations
Changes can be made before artwork creation starts.
Once design work has begun, cancellations may incur a fee based on progress.
Your Happiness Matters
If you ever feel something isn’t perfect, please reach out - we’ll always do what we can to help.
📩 hello@woofsonwalls.com
